Not happy or want to tell us something?
We understand that your experience may sometimes not be as you expected. We are proud to say that we work hard to ensure that our customers have a great experience. If you are dissatisfied with Carefree Credit please let us know so that we can work on improving everyone’s experience.
If you are unhappy with one of our registered practices or lenders, please contact them directly and follow their complaints procedure.
Ways to get in touch with us
Please communicate any dissatisfaction using one of the following channels:
We aim to investigate and respond to all complaints within 24/36 hrs.
Under FCA regulations, you are entitled to escalate your complaint to The Financial Ombudsman Service after this period. However, this may be outside of their remit and they may not be able to take any action. You can raise a complaint online by visiting www.financial-ombudsman.org.uk/contact-us, or call their helpline on 0800 023 4567 or write to:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
Isle of Dogs
London
E14 9SR
CarefreeCredit Ltd is registered in England and Wales (Company Number 08614971) and its registered office is: 1 Abacus House, Newlands Road, Corsham, Wiltshire, SN13 0BH.
Tel: 0345 313 0177
Calls may be recorded for training and compliance purposes.
